Terms of service

Effective Date: July 30, 2026

Welcome to Wellura Foods ("Wellura Foods", "we", "our", or "us"). This website, www.wellurafoods.com, is owned and operated by Wellura Enterprise, a sole proprietorship registered in India.

By accessing or using our website, placing an order, or purchasing our products, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable laws.

  • The information you provide is accurate and complete.

  • You will use this website only for lawful purposes.

2. Products

We strive to ensure that all product descriptions, images, pricing, and other information on our website are accurate.

However:

  • Product images are for illustrative purposes only.

  • Packaging, colours, and appearance may vary due to manufacturing improvements, photography, screen settings, or natural variations.

  • Since our products contain natural ingredients, slight variations in colour, texture, flavour, or size are normal and do not indicate a defect.

3. Pricing

  • All prices are displayed in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • We reserve the right to correct pricing errors, modify prices, discontinue products, or update product information at any time.

4. Orders

Once an order is placed, it is subject to acceptance by Wellura Foods.

We reserve the right to refuse or cancel any order due to reasons including but not limited to:

  • Product unavailability

  • Incorrect pricing

  • Suspected fraudulent activity

  • Errors in order details

  • Any other reason considered necessary to protect our business and customers

If payment has already been made for a cancelled order, the applicable refund will be processed in accordance with our Return & Refund Policy.

5. Order Cancellation

Orders cannot be cancelled once they have been successfully placed on our website.

Customers are requested to carefully review their order before completing the purchase.

6. Payments

Payments are processed through secure third-party payment providers.

Wellura Foods does not store your complete debit card, credit card, UPI, or net banking credentials.

We are not responsible for payment failures or delays caused by banks, payment gateways, or technical issues beyond our control.

7. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website.

However, delivery may be delayed due to factors beyond our control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.

8. Promotional Offers

From time to time, Wellura Foods may offer coupon codes, discounts, launch offers, or promotional campaigns.

Unless otherwise stated:

  • Promotional offers cannot be exchanged for cash.

  • Offers are valid only for the specified period.

  • We reserve the right to modify, suspend, or withdraw any promotion without prior notice.

9. Intellectual Property

All content available on this website, including but not limited to our logo, brand name, product names, product descriptions, images, graphics, website design, text, videos, and trademarks, is the exclusive property of Wellura Enterprise or its licensors.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

10. Acceptable Use

You agree not to:

  • Use this website for any unlawful purpose.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software or harmful code.

  • Copy, scrape, or misuse website content.

  • Interfere with the operation or security of the website.

Violation of these Terms may result in restriction or termination of access to our services.

11. Third-Party Services

Our website may use trusted third-party service providers for website hosting, payment processing, shipping, analytics, and other operational services.

While we carefully select these providers, Wellura Foods is not responsible for any interruptions, delays, or issues caused solely by third-party services.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Wellura Enterprise shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website or products.

  • Delay in delivery.

  • Technical interruptions.

  • Third-party service failures.

  • Events beyond our reasonable control.

Our total liability, if any, shall not exceed the amount paid by you for the specific order giving rise to the claim.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Any changes will become effective immediately upon publication on this website. Continued use of our website constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Aligarh, Uttar Pradesh.

By using www.wellurafoods.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.