Privacy policy

Effective Date: July 31, 2026

At Wellura Foods, operated by Wellura Enterprise ("Wellura Foods", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit www.wellurafoods.com, place an order, create an account, or interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Business Name: Wellura Enterprise

Brand Name: Wellura Foods

Website: www.wellurafoods.com

Support Email: info.wellurafoods@gmail.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address

Order Information

Products purchased
Order history
Transaction details
Order value
Delivery preferences

Device Information

When you visit our website, we may automatically collect:

IP Address
Browser type
Device type
Operating system
Time zone
Pages visited
Time spent on pages
Referral website

Payment Information

Payments are securely processed through trusted third-party payment providers.

Wellura Foods does not store your debit card number, credit card number, CVV, UPI PIN, banking password, or other sensitive payment credentials.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products
Process payments
Send order confirmations
Provide customer support
Improve our website and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional communications where permitted by law

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website performance
Analyse website traffic
Measure marketing effectiveness
Enhance user experience

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers where necessary to operate our business, including:

Shopify (website platform)
Payment gateway providers
Courier and logistics partners
IT and cloud service providers
Analytics providers
Marketing service providers
Government authorities where required by applicable law

These service providers are permitted to use your information only for the services they provide to us.

6. Shopify

Our online store is powered by Shopify.

Information submitted while using our website may be processed by Shopify to provide secure website hosting, order management, payment processing, and related services.

To learn more about how Shopify processes personal information, please refer to Shopify's Privacy Policy.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

Unauthorized access
Misuse
Loss
Alteration
Disclosure
Destruction

Although we implement commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil your orders
Provide customer support
Maintain business records
Comply with legal and tax obligations
Resolve disputes
Enforce our legal agreements

When your information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

9. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send information about:

New product launches
Offers and discounts
Promotions
Seasonal campaigns
Brand updates

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal information, where legally permissible.
Withdraw consent for marketing communications.
Raise concerns regarding how your information is processed.

To exercise these rights, please contact us using the details provided below.

12. Children's Privacy

Our website is intended for use by individuals who are legally capable of entering into a contract.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

13. Compliance with Applicable Law

We process personal information in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, and other applicable legal requirements.

14. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or operational requirements.

The updated version will be posted on this page with the revised Effective Date.

Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

By using www.wellurafoods.com, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.